Privacy Policy – staysomewhere.com.au

1. Introduction

  • 1.1 Webstay Holdings Pty Ltd (ACN 137 579 278) trading as Stay Somewhere (“us”, “we”, “our”), as the owner and manager of the staysomewhere.com.au website (the “Website”) is committed to protecting your privacy. We are bound by Privacy Act 1988 (Cth), which sets out a number of principles concerning the protection of your personal information.
  • 1.2 Set out below is information that we are required to communicate to the users of the Website. We recommend that you keep this information for future reference. It does not, however, restrict our rights under the Privacy Act in any way.
  • 1.3 We will update this Privacy Policy periodically to take in account changes in the law and other relevant matters. We suggest that you regularly check this policy for updates so that you are fully aware of our policies with regard to protecting the privacy of your information. By continuing to use the Website, you are agreeing to the management of your personal information in accordance with this Privacy Policy and any updates we make to it.
  • 1.4 This Privacy Policy was last updated on 13th November 2011.

  • 2. Why do we collect your personal information?

    • 2.1 The main reason why we collect personal information is to facilitate interaction between users of the Website (Accommodation Providers, Activities & Events Providers and their customers). For this purpose, we maintain a database of personal information.
    • 2.2 We also collect personal information from entities acquiring advertising from us (other than advertising of properties and Goods & Services) for publication on the Website, so as to allow for that advertising to be provided and for invoicing purposes.
    • 2.3 Furthermore, personal information is collected by us to, among other things, enable us to provide you with the services you have requested and to assist us to improve our services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require, or a high level of service.
    • 2.4 Personal information held by us will be destroyed or permanently de-identified when it is no longer required for the purpose for which it was collected.

    3. What personal information do we collect?

    • 3.1 Personal information that may be held by us from time to time may include your name, date of birth, current and previous addresses, telephone/mobile phone number, e-mail address, preferences for using the Website, web log, computer and connection information, occupation, and your password or other identifiers that we may introduce from time to time. We also hold details of which of our services you have used, including their status, as well as certain details about your personal interests.
    • 3.2 When you access the Website, we collect the following information for statistical purposes and statistical purposes only:
      1. your server address;
      2. your top level domain (eg .com, .gov, .au, .org, .uk);
      3. the date and time of your visit to the Website;
      4. the individual pages on the Website that you accessed and any documents you downloaded;
      5. the previous website you have visited; and
      6. the type of internet browser you are using.
    • 3.3 Occasionally, you may need to provide personal information about other individuals to us (eg about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and advise them that we can be contacted for further information.

    • 4. How is your personal information collected?

      We collect personal information in a number of ways, including:

      • 4.1 directly from you, for example when you use or submit information to us through our websites (eg by email or ‘cookies’ – see clauses 8.2 and 8.3 for an explanation about our use of cookies);
      • 4.2 from third parties such as our related companies, carriage service providers, credit reporting agencies or your representatives;
      • 4.3 from publicly available sources of information;
      • 4.4 the parties listed in clause 6 below;
      • 4.5 from our own records of how you use our services; and
      • 4.6 when legally required to do so.

      5. How is your personal information used?

      • 5.1 Your personal information may be used in order to:
        1. verify your identity;
        2. provide our products and services to you;
        3. administer and manage those products and services, including charging, billing and collecting debts;
        4. make changes to your profile on the Website;
        5. respond to any queries or feedback you may have;
        6. inform you of ways the products and services provided to you could be improved;
        7. conduct appropriate checks for credit-worthiness and for fraud;
        8. prevent and detect any misuse of, or fraudulent activities involving the Website;
        9. research and develop our products and services;
        10. gain an understanding of your information and communication needs in order for us to provide you with a better service; and
        11. maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
      • 5.2 Also, your personal information is collected so we and our related bodies corporate can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring services from us. If you do not want us or our related bodies corporate to contact you to promote and market our products, services and special offers to you, please contact us using one of the methods set out in clause 15.
      • 5.3We may also use your personal information to promote and market the products and services of third parties (such as other businesses, government agencies and community organisations). If you do not wish to receive this marketing information, you may call the relevant service and request to be removed from the marketing list.

        6. Disclosure of your personal information

        • 6.1 In order to deliver the services you require or for the purposes set out above, we may disclose your personal information to outside organisations. Your personal information is disclosed to these organisations only in relation to us and our related companies providing services to our customers. These organisations may carry out:
          1. customer enquiries;
          2. mailing systems;
          3. billing and debt-recovery functions;
          4. information technology services;
          5. marketing, telemarketing and sales services;
          6. market research; and
          7. website usage analysis.
        • 6.2 We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
        • 6.3 In addition, we may disclose your personal information to:
          1. your authorised representatives or legal advisers (when requested by you to do so);
          2. credit-reporting and fraud-checking agencies;
          3. credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing);
          4. our professional advisers, including our accountants, auditors and lawyers;
          5. government and regulatory authorities and other organisations, as required or authorised by law; and
          6. organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (eg securitisation).
        • 6.4 Other than as required or authorised by law (see clause 6.3(e), at no time will your personal information be disclosed to an outside organisation for that company’s independent use.

        7. Our related companies

        We may share your personal information with any of our related entities (as that term is defined in the Corporations Act 2001 (Cth)) to assist them with their business development and to market their own products and services to you and may continue to do so after your cease acquiring services from us. The related entities will use and disclose your personal information in accordance with their privacy policies.

        8. Website

        • 8.1 We provide our services via the Website. When you visit the Website, our web server records anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance.
        • 8.2 We may use 'cookies' on the Website. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for websites to remember your preferences. As such, cookies are designed to improve your experience of the websites you visit.
        • 8.3 In some cases, cookies may collect and store personal information about you. We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.
        • 8.4 We also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes. We also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving the Website.
        • 8.5 We may use third parties to analyse usage statistics on our websites. Such analysis is performed using data collected from our websites. No personally identifiable information is collected by such third parties from our web sites.

        9. Third party websites

        • 9.1 The Website contains links to other, third party websites. You may click-through to third party websites from the Website, in which case we recommend that you refer to the privacy statement of the third party websites you visit. Our collection statement and privacy policy apply to the Website only and we assume no responsibility for information and content of third party websites or for the privacy practices of such websites.
        • 9.2 It is important to note that third party advertisers on the Website may use information (not personal or contact details) about your visits to the Website in order to measure the effectiveness of their advertising and to provide advertisements about goods and services of interest to you.

        10. Accuracy of our information

        We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

        • 10.1 let us know if there are any errors in your personal information; and
        • 10.2 keep us up to date with changes to personal information such as your name or address, by contacting us using one of the options set out in clause 15.

        11. Accessing your personal information

        • 11.1 You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. For security reasons, you may be required to put your request in writing.
        • 11.2 We reserve the right to charge a fee for searching for, and providing access to, your information.

        12. Children

        Persons under the age of 18 years are not permitted to use the Website or utilise our services in relation to it. We do not knowingly collect personal information from persons under the age of 18 years.

        13. Acquisition

        We may sell the Website or be sold ourselves or merge with another entity at some future time. If this occurs, your personal information may be transferred by us to another entity.

        14. Safeguarding your personal information

        • 14.1 We are as committed to the security of your computer system as we are to your privacy. We use various types of standard internet security technology and procedures to help protect your personal information from unauthorised access, use and disclosure.
        • 14.2 If you believe that we have not dealt with your personal information in a manner that complies with the Privacy Act 1988 (Cth), you should contact us to discuss how we may better deal with it.

        15. How do you contact us?

        If you have any questions in relation to privacy, please contact us in one of the following ways:

        • 15.1 Tel: 03 9587 1732 between 9.00am and 5.00pm (EST), Monday to Friday.
          (Please note that this number is not for general service enquiries).
        • 15.2Post: Privacy Manager, 6 Kevlar Close Braeside Vic 3195 .
        • 15.3Email: mark@staysomewhere.com.au

        16. Defined Terms

        Capitalised terms in this Privacy Policy have the meaning given to them in the Website’s Terms and Conditions of Use, unless otherwise defined herein.

        17. Further information

        Further information on privacy is available by contacting the Office of the Federal Privacy Commissioner.Bottom of Form